Frequently Asked Questions

Welcome to LaserFocusedCrafts' Custom Order FAQ! We're excited that you're interested in creating a unique, personalized item. Our custom orders allow you to bring your vision to life, whether it's a special hat, accessory, or gift. This guide will walk you through our process, answer common questions, and help you get started on your custom creation journey.

Custom Order Process Explained

  1. Initial Contact: Reach out to us with your custom order idea via email or website chat.
  2. Feasibility Assessment: We'll review your request and determine if it's within our capabilities.
  3. Cost Estimation: We'll provide you with a quote based on the complexity and materials required.
  4. Design Phase: Our team will create a mock-up or design proof for your approval.
  5. Revisions: We'll make any necessary adjustments based on your feedback.
  6. Production: Once the design is finalized, we'll begin crafting your custom item.
  7. Quality Check: Each item undergoes a thorough inspection before shipping.
  8. Delivery: Your custom creation is carefully packaged and sent to you.

Pricing and Timeline Information

How much do custom orders cost?

Custom order pricing varies depending on the complexity of the design, materials used, and quantity ordered. Our custom hats typically start at $30, but for a precise quote, please contact us with your specific requirements.

How long does a custom order take?

Most custom orders are completed within 1-2 weeks. However, during peak seasons or for more complex designs, it may take longer. We'll provide you with an estimated timeline when we confirm your order.

Do you offer bulk discounts for custom orders?

Yes! We're happy to offer bulk discounts with no minimum order requirements. The more you order, the more you save. Contact us for a custom quote for your bulk order.

Design and Customization Options

What types of customization do you offer?

We offer a wide range of customization options, including:

  • Engraved leather patches for hats
  • Full-color designs using our UV printer
  • Custom stickers
  • Personalized engraving on various materials
  • Color and style options for hats and accessories

Can I provide my own design? 

Absolutely! We welcome customer-provided designs. Please send us your artwork in a high-resolution format. Our team will review it and let you know if any adjustments are needed for optimal results.

What if I don't have a design ready?

No problem! Our skilled design team can help bring your ideas to life. We'll work with you to create a custom design that meets your vision and works well with our production methods.

What if I don't see a design or product offered that I want?

If you don't see a design or product that fits your needs, please reach out to us! We're always open to new ideas and love collaborating with our customers to create something unique. Just let us know what you're envisioning, and we'll do our best to accommodate your request.

Care and Handling of Custom Products

How should I care for my custom hat or accessory?

To keep your custom item looking its best:

  • For hats: Spot clean with a damp cloth. Avoid machine washing unless specified otherwise.
  • For engraved items: Dust with a soft, dry cloth. Avoid harsh chemicals or abrasive materials.
  • For UV-printed items: Clean gently with mild soap and water. Avoid prolonged exposure to direct sunlight.

What is your return policy for custom items? 

Due to the personalized nature of our custom products, we do not accept returns. However, we stand behind the quality of our work. If you receive a defective item, please contact us within 7 days of receipt, and we'll work with you to resolve the issue.